What is your Cancellation policy?
– All sales are final and the rental rate paid is non refundable in the event of cancellation by the renter.
– Weather-related cancellations, including but not limited to thunderstorms and heavy rain, that impact more than 50% of the scheduled rental time will be rescheduled to an available weekday (Monday–Thursday) at no additional cost.
– Booking complications or force majeure events do not entitle the renter to a refund or rescheduling. If the renter is unable to attend the scheduled reservation for reasons not caused by Golden Boat Rentals, the reservation will be subject to the mentioned cancellation and rescheduling policies.
– Cancellations will be reviewed case by case when the Change Request Form is submitted through our website under the section labeled “More.”
What is your Insurance coverage?
Golden Boat Rentals has liability protection for Golden Boat if an accident involving the boat’s operation causes injury to someone or damage to another boat or another pier, for example, that Golden Boat is held responsible for if a boat is operated within the terms and conditions of the insurance policy.
A club member / renter may be held responsible themselves for a negligent act, if, for example, someone is hurt because a driver was intoxicated or in some way negligent in their operation of the boat causing injuries. Their own personal liability policy on their homeowner’s insurance may protect them a for operation of a non-owned watercraft. They should check with their own agent to see how they are protected to operate a non-owned watercraft.
Does your company require a Pre-Authorization hold?
In addition to the Rental Rate, Renter authorizes Owner to place a pre-authorization hold of $500 on Renter’s credit card (the “Credit Card Pre-Authorization”), upon execution of this Agreement, such that Owner shall have the right to charge such Credit Card for any and all damages incurred by Owner arising out of damage to the Boat during the Rental Period and any other damages incurred by Owner arising out of the default by Renter of this Agreement. Further, Owner shall be entitled to use this Credit Card Pre-Authorization to charge Renter for cover fuel charges for Renter’s use of the Boat during the Rental Period.
Do provide life jackets?
All boats are fully stocked with life jackets. All children 13 years of age and younger are required by law to wear lifejackets while on the boat.
Can we bring our own tubes and Splash Pads?
All Tubes and Splash Pads must be rented from Golden Boat Rentals. The use of personal tubes and splash pads is prohibited. Due to liability, we are unable to inflate personal water toys. Single person floatables are permitted, however, multi-person floats exceeding 2 Cubic ft of air are not permitted. All water sport activity is undertaken at your own risk.
Are pets allowed on the boats?
We love pets, but per our company policy, we ask that pets remain ashore during your rental time.
Can anyone drive the boat during our rental time?
Drivers must be at least 18 years of age and have a Boater Safety Certificate if born after January 1, 1989. We ask that you bring a copy of your certificate and present it dockside to staff. If the driver is born before January 1, 1989, all that is required is a State Driver’s License.