What is your Cancellation policy?
– All cancellations due to extenuating circumstances will be reviewed by a support crew member and will need approval by management, at management’s discretion. Cancellations are not refunded.
– Safety-related cancellations stemming from the event of lightning, thunderstorms & heavy rain, during the time of the scheduled rental will be rescheduled to an available alternative Weekday ( Monday- Thursday ).
-Cancellations will be reviewed case by case when the Change Request Form is submitted through our website under the section labeled “More.”
What is your Insurance coverage?
Golden Boat Rentals has liability protection for Golden Boat if an accident involving the boat’s operation causes injury to someone or damage to another boat or another pier, for example, that Golden Boat is held responsible for if a boat is operated within the terms and conditions of the insurance policy.
A club member / renter may be held responsible themselves for a negligent act, if, for example, someone is hurt because a driver was intoxicated or in some way negligent in their operation of the boat causing injuries. Their own personal liability policy on their homeowner’s insurance may protect them a for operation of a non-owned watercraft. They should check with their own agent to see how they are protected to operate a non-owned watercraft.
Does your company require a Pre-Authorization hold?
In addition to the Rental Rate, Renter authorizes Owner to place a pre-authorization hold of $500 on Renter’s credit card (the “Credit Card Pre-Authorization”), upon execution of this Agreement, such that Owner shall have the right to charge such Credit Card for any and all damages incurred by Owner arising out of damage to the Boat during the Rental Period and any other damages incurred by Owner arising out of the default by Renter of this Agreement. Further, Owner shall be entitled to use this Credit Card Pre-Authorization to charge Renter for cover fuel charges for Renter’s use of the Boat during the Rental Period.
Can we bring our own tubes and Splash Pads?
All Tubes and Splash Pads must be rented from Golden Boat Rentals. The use of personal tubes and splash pads is prohibited. Due to liability, we are unable to inflate personal water toys. Single person floatables are permitted, however, multi-person floats exceeding 2 Cubic ft of air are not permitted. All water sport activity is undertaken at your own risk.